Organizational Communication Concepts and Skills Assignment

Organizational Communication Concepts and Skills - Assignment Example Therefore, if the organization tends to neglect socializing the employees, then in such cases the employees must themselves socialize. There are two distinct communication network taking place in organizational environment. They are formal as well as informal network. The formal network is making communication following the hierarchical structure of the organization. On the other hand, the informal network comprises communication following the grapevine (Cairo University, 2012). It is a well known fact that successful communication in an organization enhances the efficiency, minimizes the turnover of the employees and also helps in the development of the office atmosphere. The chief objective of this discussion is to propose a new communication structure for an organization. The five different concepts that the discussion shall evaluate are active listening, organizational culture, and conflict resolution, leadership strategies as well as formal and informal communication. Analysis o f the Concepts Important For Successful Communication within an Organization Active Listening It is a well known fact that effective listening is significant for improving communication. However, the managers are not always found to be listening since active listening is not considered to be a natural procedure. Mental as well as physical efforts are needed on part of the listener. Intra-organizational listening can be considered as an influential competitive tool (Helms & Haynes, 1992). In the context of the business world, listening is considered to be a significant element of effectual communication in an organization. While communicating with the members of the organization, listening will assist in avoiding any kind of confusions, comprehending the work lucidly and thus creating a positive connection with whom the communication is initiated. The communication experts have agreed to the fact that active listening as a major factor which comprises behaviors such as empathetic bod y language, posing useful questions, validating employee expression via considerate conversation turn-taking along with rephrasing for ensuring mutual understanding. Active listening generally comprises the focus of the consultants upon the clients with an indication that they are listening closely to the issue presented and the client’s interpretation of this aspect (The University of Maine, 2012). For a communication to be effective and successful, it is vital for the listeners to motivate themselves to listen. They are supposed to decide precisely why they are listening. Active listening offers numerous advantages to the organization. It leads to save in time by means of people’s defenses and gain significant information without repeating the same conversation always. It permits the organization to evaluate a situation accurately (Kuboto, Mishima, & Nagata, 2004). However, one of the facts regarding active listening is that it is not an easy skill to be attained. It might as well require alterations in one’s own basic attitudes. Active listening carries an element of personal risk. Creating an attitude of sincere interest in the speaker is not an easy task. It can hence be created by being willing to risk viewing the world from the speaker’s point of view (Rogers & Farson, 2010). Organizational Culture Organizational culture is considered to be a significant component in the context of organizational communication. Culture is generally comprehended as how people make sense of

Improving Patient Flow in Emergency Departments Essay

Improving Patient Flow in Emergency Departments - Essay Example AD: The hospital is also faced with crowding issues especially after disaster attacks. The hospital can be understaffed or overcrowded during large scale emergencies or during normal operations. The issue alters communication channels significantly and subsequently slows down service delivery (Hoot & Aronsky, 2008). AD: the challenges were evaluated based on the occasional complaints at the complaint box. The complaints have further been raised by staffs and patients at the Ethics Department. Bearing the frequency of the complaints, i decided to take action on the matter (Hoot & Aronsky, 2008). I employed simulation model in the collection of data. I decided to analyze the admission records at the ED so as I can have a generic outlook of the queue. I took a keen assessment on Monday’s admissions which are normally the busiest, so as I could forecast and have an estimate on busy day admissions. I also evaluated the empty in-patient beds at the hospital so as I could measure the department’s capacity (Hoot & Aronsky, 2008). AD: The Hospital management and i instituted the Six Sigma model so as to enhance patient flow at the ED. After instituting questionnaire surveys on 400 inpatients at the ED, the management decided to improve boarding time during patients’ treatment at the ED (ACEP, 2014). AD: The management decided to employ internal measures to curb the situation. The management reached on stringent accountability measures. It was concluded that in case of any delays or bed missing by the patients, the responsible nurses would be held accountable. The CEO and the nursing vice president would be called so as to provide corrective or disciplinary measures. Bed meetings would be instituted before the start of every shift so as the practitioners can understand the current situation (ACEP, 2014). Case Managers would also be allocated to specific physicians in order to follow up on patients treatment procedures. In addition, the