Improving Patient Flow in Emergency Departments Essay

Improving Patient Flow in Emergency Departments - Essay Example AD: The hospital is also faced with crowding issues especially after disaster attacks. The hospital can be understaffed or overcrowded during large scale emergencies or during normal operations. The issue alters communication channels significantly and subsequently slows down service delivery (Hoot & Aronsky, 2008). AD: the challenges were evaluated based on the occasional complaints at the complaint box. The complaints have further been raised by staffs and patients at the Ethics Department. Bearing the frequency of the complaints, i decided to take action on the matter (Hoot & Aronsky, 2008). I employed simulation model in the collection of data. I decided to analyze the admission records at the ED so as I can have a generic outlook of the queue. I took a keen assessment on Monday’s admissions which are normally the busiest, so as I could forecast and have an estimate on busy day admissions. I also evaluated the empty in-patient beds at the hospital so as I could measure the department’s capacity (Hoot & Aronsky, 2008). AD: The Hospital management and i instituted the Six Sigma model so as to enhance patient flow at the ED. After instituting questionnaire surveys on 400 inpatients at the ED, the management decided to improve boarding time during patients’ treatment at the ED (ACEP, 2014). AD: The management decided to employ internal measures to curb the situation. The management reached on stringent accountability measures. It was concluded that in case of any delays or bed missing by the patients, the responsible nurses would be held accountable. The CEO and the nursing vice president would be called so as to provide corrective or disciplinary measures. Bed meetings would be instituted before the start of every shift so as the practitioners can understand the current situation (ACEP, 2014). Case Managers would also be allocated to specific physicians in order to follow up on patients treatment procedures. In addition, the